HSdataline offer a complete range of Maintenance Support Agreements to protect and cover your network in the event of breakdown or failure. Our contracts are designed to be flexible and provide as much protection as you require from single items of equipment such as servers to complete and comprehensive network cover. All our contracts can be tailored to meet a two, four or eight hour engineer response time and include telephone support.
Comprehensive Contracts
Offer complete cover for your network and protect your business against all parts and labour costs for the duration of the contract. These agreements offer usually offer the following features but can be customised to meet your individual business requirements:
Telephone Support
Our highly trained engineers will provide telephone support in a bid to resolve the problem and get your system running again as quickly as possible.
Fast, onsite response
An engineer will be onsite within 4 hours of reported failure of critical equipment such as servers or network switches/hubs.
Loan Equipment
We will provide loan equipment if the failed item is not repairable onsite.
Labour Only Contracts
Labour Only contracts protect your business against any labour costs incurred during a site visit.
Retainer Contracts
For an annual fee, a retainer contract entitles your business to call a Network Support Engineer to site within the guaranteed response period although parts and labour charges do apply.
